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Payment Policy We will charge you the full amount right before the delivery time. We will not charge you anything when we don't have the merchandise ready (on-hand). Instead of calling you for further instruction. Buyer responsible for all delivery fees, charges, tax (only California) and claims. We accept all major credit cards and personal checks. All sales paid by charge card will be sold by Ace Brick & Hardware.  Shipping Policy All orders are shipped from FOB Van Nuys, California within 5 days. Standard order and delivery times are 1-2 weeks after placing the order. Certain products may be in stock, and customer service will let you know for the availability. Since buyer is responsible for the delivery fee from our warehouse to your home, we will give a quote for the delivery fee and has to be paid off together with the remaining balanced. We ship orders with cartoon box, cartoon wrap or blanket wrap for common carriers. Please, contact our customer service for preferred carrier and coordinate shipping details. Returns & Claims Return Policy If you are not satisfied with your purchase, it may be returned in its original condition within 30 days for a full refund, excluding shipping. There will be a 15% restocking fee on all returned and canceled orders after the orders were shipped. Please, inspect and packed the orders before shipping. Any claims for defective merchandise must be made within 5 days after received the goods. Claims for damaged shipments must be made with the carrier Back Order Policy When an order has been processed and can be verified that it has been produce, we do not able to refund the order. If your order has not been produce by the manufacture and shipped as a courtesy to our customers satisfaction, we will offer a refund. The will be no returns allowed without prior approval. There will be a 20% restocking fee on all returned and canceled orders after the manufacture produce the orders. Please, inspect and packed the orders before shipping. Any claims for defective merchandise must be made within 5 days after received the goods. Claims for damaged shipments must be made with the carrier All orders are shipped from FOB Van Nuys, California. Standard order and delivery times are 10-14 weeks after placing the order. Certain products may be in stock, and customer should call for the inventory list availability. Since buyer is responsible for the delivery fee from our warehouse to your home, we will give a quote for the delivery fee and has to be paid off together with the remaining balanced. We ship orders with cartoon wrap or cartoon box for common carriers. Please, contact our customer service for preferred carrier and coordinate shipping details. |
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©Copyright 2003 Ace Mantels. All rights reserved. |
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