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How does the ordering
process work?
As soon as you know what you want, you can call, email or buy
direct from the internet. If you prefer to call, Please, be
ready for the product #. Our customer service will call or reply
your email for your approval. Upon your acceptance, we will
charge your credit card (if you pay by credit card), while waiting for
the shipping company to pickup your order and ship it.
Are you a dealer and do you have a warehouse?
Since we offer a lot of different furniture models, we are not able to
stock them all. We stock some of it in our warehouse in
California. As a manufactures' outlet, we work with dealers,
wholesalers and importers. Directly with the manufactures, we
offer you the best quality and the best money can buy. We also
save you a substantial time as well as money. All furniture is
new and carries the original warranty from the manufacture.
Does the product come with a warranty?
All product come and carry with an original one year warranty from
the manufacture.
What happens when
merchandise arrives damaged?
When the product arrived, You have 5 days time to inspect the product
from damage. If there is any damage, please note on your receipt
and send or fax it to us. If the damage is minor, we will
service or fix it otherwise we will exchange.
Major damage because of shipment, you can refuse delivery of the
shipment and we will reviewed and arrange to get the product repaired
or replaced.
How does the product
packed?
Most of the product comes in cartoon box. Some of them comes
in cartoon wrap or crate due to freight and transportation
requirement.
Do I have to pay tax?
We are in California, and by law we have to collect sales tax for
items delivered in the state of California. If you live outside
of California, we will not charge you the sales tax.
Payment Policy
We will charge you the full amount right before the delivery time.
We will not charge you anything when we don't have the merchandise
ready (on-hand). Instead of calling you for further instruction.
Buyer responsible for all delivery fees, charges, tax (only
California) and claims.
We accept all major credit cards and personal checks. All sales
paid by charge card will be sold by Ace Brick & Hardware.
Shipping Policy
All orders are shipped from FOB Van Nuys, California within 5 days.
Standard order and delivery times are 1-2 weeks after placing
the order. Certain products may be in stock, and customer
service will let you know for the availability. Since buyer is
responsible for the delivery fee from our warehouse to your home, we
will give a quote for the delivery fee and has to be paid off together
with the remaining balanced. We ship orders with cartoon box,
cartoon wrap or blanket wrap for common carriers. Please,
contact our customer service
for preferred carrier and coordinate shipping details.
Returns & Claims
Return Policy
If you are not satisfied with your purchase, it may be returned in its
original condition within 30 days for a full refund, excluding
shipping.
There will be a 15% restocking fee on all returned and canceled orders
after the orders were shipped. Please, inspect and packed the
orders before shipping. Any claims for defective merchandise
must be made within 5 days after received the goods. Claims for
damaged shipments must be made with the carrier
For Back Order.
When an order has been processed and can be verified that it has been
produce, we do not able to refund the order. If your order has
not been produce by the manufacture and shipped as a courtesy to our
customers satisfaction, we will offer a refund.
The will be no returns allowed without prior approval. There
will be a 20% restocking fee on all returned and canceled orders after
the manufacture produce the orders. Please, inspect and packed
the orders before shipping. Any claims for defective merchandise
must be made within 5 days after received the goods. Claims for
damaged shipments must be made with the carrier
All orders are shipped from FOB Van Nuys, California. Standard
order and delivery times are 10-14 weeks after placing the order.
Certain products may be in stock, and customer should call for the
inventory list availability. Since buyer is responsible for the
delivery fee from our warehouse to your home, we will give a quote for
the delivery fee and has to be paid off together with the remaining
balanced. We ship orders with cartoon wrap or cartoon box for
common carriers. Please, contact our customer
service for preferred carrier and coordinate shipping details.
 
We honor major credit card
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